678bg's Privacy Policy
Your personal information is very important to us. This policy clearly describes how 678bg collects, stores, and protects your information.
1 Introduction & Scope
This privacy policy ("Policy") applies to the 678bg platform ("Platform", "we", "our"). 678bg is an online betting and casino service platform for users in Bangladesh. This Policy describes what information we collect about you when you visit our website, open an account, or use our services, how that information is used, and the steps we take to protect it.
By using our platform, you are considered to have agreed to the terms of this Policy. This Policy may be updated from time to time; the latest version will always be available on this page, and you will be properly notified of any significant changes.
Important: This Policy applies only to the 678bg platform. Third-party websites or services have their own privacy policies, for which we are not responsible.
2 What Information We Collect
678bg collects various types of information. This information comes from two main sources: (a) what you provide directly, and (b) information collected automatically from your activity on our platform.
2.1 Information You Provide
During the account registration and verification process, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Bank account or mobile financial service (bKash, Nagad, Rocket) details
- Address and other contact details
2.2 Automatically Collected Information
When you use our platform, the following information may be recorded automatically:
- IP address and device type
- Browser type and operating system
- Session duration and pages visited
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
2.3 Cookie Policy
678bg uses cookies and similar technologies. Cookies are small text files stored in your browser. They help improve platform functionality, remember your preferences, and ensure security. You can manage cookies through your browser settings; however, disabling cookies may limit some platform functionality.
3 Purpose of Using Information
678bg uses your information for specific and legitimate purposes. Your information is not used for any purpose other than those stated below.
3.1 Service Delivery & Operations
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and other financial transactions
- Completing payments via bKash, Nagad, Rocket, and bank transfer
- Managing gaming services, bonuses, and promotions
- Managing your VIP level and rewards
3.2 Security & Compliance
- Preventing fraud, money laundering, and other illegal activities
- Verifying your identity and protecting account security
- Complying with responsible gaming rules and monitoring risky behaviour
- Age verification — ensuring services are provided only to those aged 21 or above
3.3 Customer Service & Communication
- Responding to your requests, complaints, and support needs
- Providing 24/7 support via live chat and email
- Informing you about platform changes, new features, and important notices
3.4 Platform Development
- Analysing user experience to improve service quality
- Identifying and resolving technical issues
- Conducting research for the development of new games, features, and services
4 Information Sharing & Disclosure
678bg does not sell or rent your personal information to third parties. However, information may be disclosed in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in operating our platform — such as payment processing, technology infrastructure, and security analysis. These providers receive only the information necessary to carry out their specific responsibilities, and they operate under strict confidentiality agreements.
4.2 Legal Obligations
If disclosure of information is required by legal order, court direction, or a request from a regulatory authority, 678bg will comply with that obligation. Where applicable, we will notify you of this.
4.3 Security & Fraud Prevention
Information necessary to address potential fraud, illegal activities, or security threats to the platform may be shared with relevant authorities or security partners.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances, you will be notified in advance and the new controlling party will ensure protections similar to this Policy.
5 Data Security Measures
678bg follows industry-standard security technologies and practices to protect your information. The following measures are taken to ensure a safe and reliable platform:
5.1 Encryption & Technical Safeguards
- SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology, keeping it secure in transit.
- Secure Servers: Your information is stored in secure data centres with multiple layers of security to prevent unauthorised access.
- Firewalls & Intrusion Detection: Our systems have active firewalls and real-time threat detection in place.
5.2 Payment Security
All financial transactions via bKash, Nagad, Rocket, and bank transfer are processed securely. Sensitive payment information is not stored on our servers; instead, it is protected through tokenisation technology.
5.3 Access Controls
Our staff can only access information necessary to carry out their responsibilities. All staff are bound by confidentiality agreements and receive regular data protection training.
Your Responsibility: Keep your account password confidential and do not share it with others. If you notice any suspicious activity, notify our support team immediately.
6 Data Retention Period
678bg retains your information for as long as it is necessary or legally required. Information is retained according to the following guidelines:
- Active Accounts: All related information is retained while the account remains active.
- Closed or Inactive Accounts: Financial and identity-related information is generally retained for a specified period after account closure, as it is required to meet applicable laws and regulations.
- Transaction Records: Payment and financial transaction history is retained for the mandatory period.
- Deletion Requests: After the defined retention period, your information is securely deleted or anonymised.
7 Your Rights
As a user of 678bg, you have certain important rights regarding your personal information:
7.1 Right to Access
You may request a copy of the personal information we hold about you at any time.
7.2 Right to Correction
If any of your information is inaccurate or incomplete, you may request a correction. You can update many details yourself through your account settings.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate interests.
7.4 Right to Object to Processing
Regarding marketing communications, you may contact us at any time to request that such communications be stopped.
7.5 How to Exercise Your Rights
To exercise any of your rights or to make any request regarding your information, please contact our support team. Support is available 24/7 via live chat and email.
8 Protection of Minors
678bg's services are for those aged 21 or above only. We do not intentionally collect any information from minors. Age verification is in place during the registration process and we strictly maintain this policy.
If we become aware that a minor's information has entered our system, we will promptly take steps to delete that information and close the relevant account.
9 Data Transfers
As 678bg is an international platform, your information may be stored on servers located in various countries. Regardless of where the information is stored, the protection standards described in this privacy policy are maintained.
For international data transfers, we always ensure that the receiving party follows appropriate data protection standards and is committed to maintaining the privacy of your information.
10 Policy Changes
678bg reserves the right to update this privacy policy from time to time. For any significant changes to the Policy, we will notify you in the following ways:
- A notice will be displayed on our platform
- Details of the changes will be sent to your registered email address
- The new version will be published on this page
Continued use of the platform after any changes will be taken as your agreement to the new Policy. If you object to any change, you may request that your account be closed.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We will try to resolve all your requests as quickly as possible.
Our support team is available in both Bengali and English, 24 hours a day, 7 days a week. Your privacy and data protection are our highest priority.